Single One off charge
$75
One off charge

Great for store owners who are needing a single change made for their store.

Single one off tasks
1 Job Request at a Time
1 Shopify Store
Dedicated Project Consultant
3 Business Day Turnaround
Weekday Support




Get Started
Unlimited Tasks Get unlimited tasks per quarterly
$195per month
3 Months Minimum

Get unlimited help with design and website changes to your Shopify store every month.

UNLIMITED 1 Hour Jobs
1 Job Request at a Time
2 Shopify Stores
Dedicated Project Consultant
1 Business Day Turnaround
Weekday Support
Analytical Consulting
Access to Skype Calls
90 Day Review Meeting

Get Started
Unlimited Tasks Get unlimited tasks monthly
$245
Month by Month

Get unlimited help with design and website changes to your Shopify store every month.

UNLIMITED 1 Hour Jobs
1 Job Request at a Time
2 Shopify Stores
Dedicated Project Consultant
1 Business Day Turnaround
Weekday Support
Analytical Consulting
Access to Skype Calls
90 Day Review Meeting

Get Started
 

FREQUENTLY aSKED qUESTIONS

What is a small task?

A small task is anything that takes under an hour to complete. If it takes over an hour, it’s considered a big task.

Suggestions of small tasks: installing an Instagram feed, setting up social media icons, adding a button or changing the way it looks, recolours within your theme, install a custom font, set up an image carousel or gallery, adding a product image zoom or a product image change on hover, or even installing a quick view app in your store.

If you submit quite a big task, we’ll break these down into smaller tasks and work on one at a time. If you’d like to fast track your additional tasks, you can purchase single tasks at $75 USD. If you’re needing bigger tasks done like a website redesign or update - we can do that too. Simply send us a message through our contact page.


How long does it take?

Our Single & Multi Pass tasks take up to 2 business days. Our Unlimited monthly support plan turnaround time is 1 business day.


What’s the difference between the types of support?

Single & Popular Tasks - are perfect for Shopify store owners who are needing one-off tasks to be completed within 2 business days.

Multi Pass - Ideal for small & large businesses who are wanting help with many ad hoc changes. The multi pass is a money saves you over $100 dollars compared to ordering 10 single jobs. The Multi Pass is valid for one year from date of purchase. Each job is up to one hour, for one Shopify store. 2 business days needed to complete each task.

Unlimited - Ideal for all Shopify store owners who are needing ShopHelper to assist them in all areas, design, development, installing apps, consulting and more. Get access to speak to our Shopify Experts virtually via skype or Google Hangout. Quick turnaround of 1 business day. You’re able to submit an unlimited number of tasks (up to 1 hour long) every month. With this plan you will save time and money by using ShopHelper as your personal Shopify support person.


Can I cancel at any time?

Our Unlimited support plan require either a month by month or 3 month minimum commitment. You will get automatically billed every 30 days after your minimum commitment. You can cancel anytime after your minimum commitment.


Can you fast track my task through?

Our fastest turnaround is one business day on our Unlimited support package. If you are purchasing a Single Task or have a Multi Pass, we recommend purchasing the fast track from our Popular Tasks. This will express your task from three or two business days down to one.

What if I have more than one store?

You can purchase multiple Single or Multi Pass for each store. We also provide custom monthly support for our clients who have more than one shop. Feel free to contact us and let us know how many stores you need our assistance.


I'm on Shopify+ do you have a bigger support package?

For all our Shopify+ clients we have custom monthly plans to suit your needs. We have a dedicated team that solely works with Shopify+ customer requests. Please contact us to know more on how we can help.


I have a really big custom task, can you help me?

Yes, ShopHelper can also assist with custom tasks. This requires a consultation with a Shopify Expert to assist with creating a custom proposal. We recommend getting in touch via our contact page.


Can you set up a new Shopify store?

ShopHelper is powered by Zyber who are certified Shopify Partners. They will assist for all new builds. ShopHelper specialises in assisting clients who are needing to go live or are already up and running but need monthly support.


I have the ShopHelper badge on my website, How much free work do I get?

Every month ShopHelper will provide you a free task to be worked on your Shopify Store. You must have the ShopHelper badge and link for a full calendar month on your website to be granted a free task each month.


 
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